Refund policy

At TiBa Naturals, we want you to be happy with your order. Because our products are personal-care items, we are unable to accept returns or exchanges for change of mind or personal preference.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or if you received the wrong item, contact us at info@tibanaturals.biz within 7 days of delivery so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and photos of the product and packaging when possible.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution. If we need an item returned, we will provide return instructions. Please do not send products back without contacting us first.

Non-Returnable Items

For health, hygiene, and safety reasons, personal-care and beauty products cannot be returned or exchanged once purchased simply because of a change of mind, personal preference, or because the product has been opened or used.

This does not affect our commitment to resolving orders that arrive damaged, defective, leaking, or incorrect.

Gift cards are non-returnable and non-refundable except where required by law.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@tibanaturals.biz.

Questions

If you have questions about an order or this policy, please contact us at info@tibanaturals.biz.